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Terms and conditions

Terms and Conditions of Leading Retreats (Leading Collection AG)

1. Use
The following terms and conditions regulate the privity between Leading Retreats (Leading Collection AG) (subsequently „tour operator“) and their contractual partners, as well as tour participants (subsequently „client(s)“) in connection with all services, which are provided within the scope of Retreats (subsequently “tours”) operated by the tour operator. The present Terms and Conditions form an integral part of the respective individual contract. These Terms and Conditions are legally effective for contracts closed over the Internet as well.

2. Conclusion of contract / Booking
Bookings can be made through different distribution channels as the Internet by phone, via e-mail/fax or in person. The contract between the client and the tour operator is concluded with the unconditional reservation through one of the distribution channels above. Through the reservation, the client accepts these terms and conditions as binding.

3. Rates and conditions of payment
The tour rates can be seen from the effective price lists or confirmation of order. All rates are subject to the value-added tax (subsequently “VAT”). The rates on offers and confirmations are quoted including VAT. The published rates can be amended as per section 6. The tour rate has to be paid in advance.

3.1 Indvidual Booking:

By receiving the booking confirmation the customer will have to pay a deposit of 1/3rd of the total price. All payment has to be settled in advance if not advised different by Leading Retreats (Leading Collection AG).

3.2  Retreats organized by Leading Retreats (Leading Collection AG).

By receiving the booking confirmation the customer will have to pay a deposit of 1/3rd of the total price. The rest has to be paid until 20 days before starting the Retreat.

4. Cancellations / Amendments

4.1 Individual Bookings

Canceallation policy will be adapted to the hotel and written on the booking confirmation
 

4.2  Retreats
All cancellations must be made in writing (incl. fax or e-mail). The tour operator will issue an annulation confirmation.

For amendments or rescheduling after confirmation, the tour operator will charge a fee of CHF 90.00 per amendment.

The conditions of the cancellation policy for Retreats organized by Leading Retreats (Leading Collection AG) are the following:

Deposit of 1/3rd of total payment is due right after signing up: not refundable

  • 20-10 days prior to departure: 70% of full price
  • 10-8 days prior to departure: 80% of full price
  • 7-0 days prior to departure: 100% of full price

5. Cancellations through the tour operator
In case the execution of the tour is jeopardized, considerably hindered or impossible due to force majeure, meteorological hazard, official measures, political disturbances or strikes, tours can be cancelled after evaluation through the tour operator. If the minimum of participants for regular tours (5 full paying guests) is not reached, the tour operator reserves the right to cancel the tour. The already paid tour price will be refunded. Further compensation claims are excluded.

6. Amendments of rates or services
The tour operator reserves the right to amend the agreed tour price, in case exceptional circumstances occur. Such exceptional circumstances can be:

  • Price amendments of transportation companies
  • Newly introduced or higher taxes, charges or fees
  • Taxes or VAT imposed by the Swiss government
  • Change of exchange rate

Amendments of rates in case of exceptional circumstances will be advised at least 3 weeks before tour start. If the difference between the new and the initial rate is higher than 10%, the client has the right to either withdraw from the contract free of charge within 5 days after notice or to accept an alternative tour package at the same rate from the tour operator.

The tour operator reserves the right to change the tour program before the tour start.

In case an important provider is no longer able to provide its services, the tour operator is to offer an alternative solution. Any additional costs are borne by the client. The tour operator is obliged to inform the client immediately of changes in services or program. A rebooking or a free cancellation would be offered.

7. Terms of participation
The client undertakes to inform the tour operator of acute and serious health problems. It is not allowed to join a tour under drug and/or excessive alcohol influence. It is the duty of the client to comply with the terms and conditions and the instructions of the tour operator, its members of staff and the external management and rescue personnel. In case the terms and conditions are not met by a client or a client did not follow the instructions, the tour operator reserves the right to exclude the client from the tour. When this exclusion is made prior to tour start, it is subject to the cancellation clause. If the disqualification occurs after the start of the tour, the client has no right for a refund of the tour price.

The client undertakes to follow the instructions of the tour guide regarding the itinerary and the continuation of the tour. If these instructions are not followed and the client is not present at the scheduled time of departure, the tour operator reserves the right to exclude the client from the tour and continue the tour without him. In this case, the client has no right for a refund of the tour price and has to pay for any additional costs (e.g. transport back to the starting point) himself.

8. Passport, visa and health regulations

The customer is responsible for obtaining and carrying the necessary travel documents by the authorities, for any necessary vaccinations and for complying with customs and currency regulations. Disadvantages arising from non-compliance with these requirements, for example, the payment of cancellation fees, at its expense.

The customer is responsible for the necessary insurance such as trip cancellation, accident, health and luggage insurance (for damage, delay in forwarding etc.).
The client acknowledges that Leading Retreats (Leading Collection AG) assumes no liability.

9. Liability

9.1 General
The tour operator is liable for damages, except for personal injury, in maximum to the extent of the tour price, unless the tour operator has acted in willful misconduct or gross negligence, or ecept if caused by the client’s own fault. The tour operator will reimburse the client for the value of the contracted but not provided services or the additional expenditure only if the tour operator was not able to provide a suitable replacement service on the spot.

9.2 Disclaimer of liability
The tour operator is not liable for non-fulfillment of contractual obligations that are due to the negligence or breach of contract by clients (especially as stated in paragraph 7), force majeure, changes in the program due to the fact that the schedules of railroad-, bus, ship or transport companies, etc. have not been met. The tour operator will not accept any liability for loss of personal effects, cash, valuables, bikes, cameras, etc., theft, damage or misuse of checks and credit cards.

9.3 Liability at increased risk
Any activity is at own risk. The tour operator is not liable for accidents and puts every client at their own degree of responsibility.

10. Privacy & Copyright
All internal information concerning personal data, addresses, shopping behavior and any other customer-related data are solely owned by Leading Retreats (Leading Collection AG) and will not be passed to third parties unless the express consent given by those directly affected and with the guarantee of Leading Retreats (Leading Collection AG).

All image rights belong to Leading Retreats (Leading Collection AG) or its partners. The use without a special permission by Leading Retreats (Leading Collection AG) is strictly prohibited.

11. Exclusion of claims and limitation
Claims for non-delivery or non-performance of the services contract in accordance to the client are to be made in writing to the tour operator within 30 days after the contractually planned tour date. Claims received by the tour operator after this deadline cannot be accepted, unless the client is able to prove, that he has been innocently prevented from meeting the deadline.

12. Applicable law and place of jurisdiction
The legal relationship between the client and the tour operator is Swiss law (excluding the conflict of laws). For claims against the tour operator the exclusive jurisdiction of the courts of the city of Zug is agreed.

Leading Collection AG
St. Oswalds-Gasse 10
6300 Zug

24.11.2015

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